Family Support Program at a glance
No extra cost
Included in your benefits
Phone-based
Call 1-855-238-4232
Available select hours
7 a.m.–6 p.m. CT, Mon.–Fri.
Get help quickly
Talk to someone in minutes
Call us. No question is too big — or too small.
Do you think your child may need behavioral support? Our pediatric care advocates can help with anything from higher levels of stress at school to more serious conditions like trauma, substance use and more.
WHAT YOU'LL GET:
Answers you can trust
Our experienced team understands the health care system and treatment options for families. And they care about getting you the support you need.
Help navigating your child’s care
Get help finding behavioral health care providers and getting pre-approved for services your child may need. Talk about next steps you can take.
Tailored guidance and referrals
If your family needs more support, we can connect you. Get referrals for a therapist or psychiatrist. Or talk immediately with a clinician for specific conditions or an IEP specialist for school support.
Details about your Family Support Program benefit
This program should not be used for urgent care needs. If you or a loved one is having a mental health crisis, call or text 988 to connect with the 988 Suicide and Crisis Lifeline. If you are experiencing an immediate, life-threatening emergency, call 911 or go to the nearest emergency room.
The information contained in the Family Support Program is for educational purposes only; it is not intended to diagnose problems or provide treatment and should not be used as a substitute for your provider’s care. Participation in the program is voluntary and subject to the terms of use for the program.