Please note:

Optum virtual visits are HIPAA compliant.

Medication can only be prescribed by a licensed psychiatrist authorized to do so in the state where you receive services. State regulatory requirements apply.

Members who have behavioral health coverage through Optum are eligible to use virtual visits as a form of therapy.

Services are subject to the same co-pay or co-insurance rate (after deductible) that would apply to an in-person visit. These services are not an add-on benefit but rather a treatment option available to covered Optum members.

Services are delivered by a network provider who has been authorized by Optum and licensed to provide this service in the state in which you receive services.

Scheduled online appointments with a mental health provider take place via a secured Internet-based connection.

Virtual visits clinicians evaluate as well as treat general mental health conditions. Services include evaluation, therapy and medication management.

Network providers delivering virtual visits services are required to follow best practices consistent with the American Psychological Association (APA), American Telemedicine Association (ATA) and other best practice guidelines. Therefore industry-standard encryption schemes are applied to all data streams that pass between provider and member to ensure unauthorized third parties cannot record, listen in on or take part during the online visit, and that all member information remains confidential.  The  service is confidential in accordance with the law.

Please note:

Coverage for virtual visits and telehealth services is based on your specific health plan requirements. Prior to initiating services, please confirm coverage by reviewing your coverage document or, if you need assistance or have questions, please contact your plan administrator for further information.

If your coverage is through an Employer Offered Retiree Only Medicare Advantage Plan virtual visits are generally a covered service. 

If your benefit plan appears to cover virtual visits once you select a provider, it will be up to the selected contracted provider to confirm that your current benefit plan covers these services, if the services are clinically appropriate and if any specific consent forms are required.

Optum virtual visits are HIPAA compliant.

Medication can only be prescribed by a licensed psychiatrist authorized to do so in the state where you receive services. State regulatory requirements apply.

Members who have behavioral health coverage through Optum are eligible to use virtual visits as a form of therapy.

Services are subject to the same co-pay or co-insurance rate (after deductible) that would apply to an in-person visit. These services are not an add-on benefit but rather a treatment option available to covered Optum members.

Services are delivered by a network provider who has been authorized by Optum and licensed to provide this service in the state in which you receive services.

Scheduled online appointments with a mental health provider take place via a secured Internet-based connection.

Virtual visits clinicians evaluate as well as treat general mental health conditions. Services include evaluation, therapy and medication management.

Network providers delivering virtual visits services are required to follow best practices consistent with the American Psychological Association (APA), American Telemedicine Association (ATA) and other best practice guidelines. Therefore industry-standard encryption schemes are applied to all data streams that pass between provider and member to ensure unauthorized third parties cannot record, listen in on or take part during the online visit, and that all member information remains confidential The service is confidential in accordance with the law.

Please note:

Coverage for virtual visits and telehealth services is based on your specific health plan requirements. Prior to initiating services, please confirm coverage by reviewing your coverage document or, if you need assistance or have questions, please contact your plan administrator for further information.

If your coverage is through an Employer Offered Retiree Only Medicare Advantage Plan virtual visits are generally a covered service. 

If your benefit plan appears to cover virtual visits once you select a provider, it will be up to the selected contracted provider to confirm that your current benefit plan covers these services, if the services are clinically appropriate and if any specific consent forms are required.

Optum virtual visits are HIPAA compliant.

Medication can only be prescribed by a licensed psychiatrist authorized to do so in the state where you receive services. State regulatory requirements apply.

Members who have behavioral health coverage through Optum are eligible to use virtual visits as a form of therapy.

Services are delivered by a network provider who has been authorized by Optum and licensed to provide this service in the state in which you receive services.

Scheduled online appointments with a mental health provider take place via a secured Internet-based connection.

Virtual visits clinicians evaluate as well as treat general mental health conditions. Services include evaluation, therapy and medication management.

Network providers delivering virtual visits services are required to follow best practices consistent with the American Psychological Association (APA), American Telemedicine Association (ATA) and other best practice guidelines. Therefore industry-standard encryption schemes are applied to all data streams that pass between provider and member to ensure unauthorized third parties cannot record, listen in on or take part during the online visit, and that all member information remains confidential The service is confidential in accordance with the law.