EMOTIONAL WELLBEING SOLUTIONS
Support for everyday life
EMPLOYEE ASSISTANCE PROGRAM (EAP)
Need support? We're here to help.
Learn how you can make the most Emotional Wellbeing Solutions – your flexible employee assistance program (EAP) – from no-cost counseling to services for work and life.
Learn how you can make the most of Emotional Wellbeing Solutions – your flexible employee assistance program (EAP) – from no-cost counseling to services for work and life.*
Learn how you can make the most of your Employee Assistance Program.
Learn how you can make the most of your Live and Work Well Employee Support Program.
Learn how you can make the most of your Personal Wellness Signature Benefits.
Learn how you can make the most of your Synchrony Assist Program.
Learn how you can make the most of your Essentials Balance Program (EAP).
Welcome to your Student Assistance Program, brought to you by Optum EAP
Learn how you can make the most of your program.
* Your plan may not include these EAP benefits. If you are not sure if you have access to EAP services, check the back of your Medica ID card, contact Medica customer service, or call 1-800-626-7944 to talk to an Emotional Wellbeing Specialist.
If your plan includes EAP benefits, the following are eligible for all services: All members enrolled in the plan, legal dependents of the subscriber, and individuals residing with the subscriber as their primary residence. Services are subject to state minor consent laws.
Turn the beat around with Navigator.
We all weather challenging times, such as relationship or parenting issues, trying to balance the stresses of everyday life or handling the loss of someone we love. Cue Navigator.
Navigator is a free, confidential program that is offered to all Crewmembers as part of your JetBlue Benefits regardless of whether you're enrolled in a Medical Plan. And it's available to support you and your family (and even your entire household) anytime, 24/7.
With Navigator, you have access to a larger network of behavioral health providers with support anytime, anywhere using your mobile device. An, if you would prefer to meet with someone face-to-face about an issue, you get six free confidential counseling sessions a year.
Navigator provides support for life's day-to-day challenges - big and small
Emotional Wellbeing Solutions and behavioral health care, what’s the difference?
Your Emotional Wellbeing Solutions
- Is a set of services provided to you and members of your household by your employer at no cost to you
- Provides easy access to an Emotional Wellbeing Specialist by phone any time
- May connect you to no-cost, short-term counseling visits with a therapist, financial and legal support, and help with community resources
Your Emotional Wellbeing Solutions *
- Is a set of services provided to you and members of your household by your employer at no cost to you
- Provides easy access to an Emotional Wellbeing Specialist by phone any time
- May connect you to no-cost, short-term counseling visits with a therapist, financial and legal support, and help with community resources
Your Employee Assistance Program (EAP):
- is a set of services provided to you and members of your household by your employer at no cost, with no enrollment needed
- provides easy access to an emotional support professional by phone any time
- may connect you to confidential, no-cost, short-term counseling sessions with licensed professionals if your plan allows, financial and legal support, and help with community resources
Please contact the EAP program to determine which benefit plan is available to you.
Your Employee Assistance Program (EAP):
- is a set of services provided to you and members of your household by your employer at no cost, with no enrollment needed
- provides easy access to an emotional support professional by phone any time
- may connect you to confidential, no-cost, short-term counseling sessions with licensed professionals and help with community resources
Your Employee Assistance Program (EAP):
- is a set of services provided to you and your eligible dependents by your employer at no cost, with no enrollment needed
- provides easy access to an emotional support professional by phone any time
- may connect you to confidential, no-cost, short-term counseling sessions with licensed professionals, financial and legal support, and help with community resources
Your Employee Assistance Program (EAP):
- is a set of services provided to you and your eligible family members at no cost, with no enrollment needed.
- provides easy access to an emotional support professional by phone any time
- may connect you to confidential, no-cost, short-term counseling sessions with licensed professionals, financial and legal support, and help with community resources
Your behavioral health benefits:
- Are part of the same health insurance plan that pays for medical care
- Help you pay for out-patient therapy, psychiatry and in-patient hospitalizations for the treatment of depression, anxiety, substance use disorders, eating disorders, autism and more
- May require you to pay out of pocket expenses such as co-pays, co-insurance, and deductibles
Your Behavioral Health benefit:
- is your elected coverage for mental health and substance use services through a benefits health plan
- helps you pay for out-patient therapy, psychiatry, and in-patient hospitalizations for the treatment of depression, anxiety, substance use disorders, eating disorders, autism and more
- may require you to pay out of pocket expenses such as co-pays, co-insurance, and deductibles
EAP and Behavioral Health care, what’s the difference?
Your Employee Assistance Program (EAP):
- is a set of services provided to you and members of your household by your employer at no cost, with no enrollment needed
- provides easy access to an emotional support professional by phone any time
- may connect you to confidential, no-cost, short-term counseling sessions with licensed professionals, financial and legal support, and help with community resources
Your Employee Assistance Program (EAP):
- is a set of services provided to you and members of your household by your employer at no cost, with no enrollment needed
- provides easy access to an emotional support professional by phone any time
- may connect you to confidential, no-cost, short-term counseling sessions with licensed professionals if your plan allows, financial and legal support, and help with community resources
Please contact the EAP program to determine which benefit plan is available to you.
Your Employee Assistance Program (EAP):
- is a set of services provided to you and members of your household by your employer at no cost, with no enrollment needed
- provides easy access to an emotional support professional by phone any time
- may connect you to confidential, no-cost, short-term counseling sessions with licensed professionals and help with community resources
Your Employee Assistance Program (EAP):
- is a set of services provided to you and your eligible dependents by your employer at no cost, with no enrollment needed
- provides easy access to an emotional support professional by phone any time
- may connect you to confidential, no-cost, short-term counseling sessions with licensed professionals, financial and legal support, and help with community resources
Your Employee Assistance Program (EAP):
- is a set of services provided to you and your eligible family members at no cost, with no enrollment needed.
- provides easy access to an emotional support professional by phone any time
- may connect you to confidential, no-cost, short-term counseling sessions with licensed professionals, financial and legal support, and help with community resources
Your Behavioral Health benefit:
- is your coverage for mental health and substance use services
- helps you pay for out-patient therapy, psychiatry, and in-patient hospitalizations for the treatment of depression, anxiety, substance use disorders, eating disorders, autism and more
- may require you to pay out of pocket expenses such as co-pays, co-insurance, and deductibles
Your Behavioral Health benefit:
- is your elected coverage for mental health and substance use services through a benefits health plan
- helps you pay for out-patient therapy, psychiatry, and in-patient hospitalizations for the treatment of depression, anxiety, substance use disorders, eating disorders, autism and more
- may require you to pay out of pocket expenses such as co-pays, co-insurance, and deductibles
For any emotion. For any concern. You have support.
We’re here to help you and your family get the most out of life.
Your Emotional Wellbeing Specialist is trained to help you:
Connect with an experienced EAP consultant who will listen to your situation and help you take action to:
Connect with an experienced consultant who will listen to your situation and help you take action to:
- Get in-the-moment support, 24/7
- Get no-cost counseling visits
- Find support for stress, depression, anxiety or substance use
- Improve relationships at home or work
- Find childcare or elder care resources
- Get advice on finances
- Access legal services
- Find other resources or support
- Manage stress
- Find support for anxiety, depression, or substance use
- Improve relationships at home or work
- Find childcare or elder care resources
- Get advice on finances
- Access legal services
- Find other resources or support
- Manage stress
- Find support for anxiety, depression, or substance use
- Improve relationships at home or work
- Find childcare or elder care resources
- Get advice on finances
- Access legal services
- Find other resources or support
The Union Pacific Employee Assistance Program (EAP) offers support in all areas of life:
- Stress management
- Emotional difficulties
- Marital, family and relationship issues
- Substance use issues
- Death and other loss
- Critical incidents
Confidentially call the National Employee Assistance Helpline (800) 779-1212
Your Optum Employee Assistance Program (EAP) is here to help you, and your family, get the most out of life. We're ready to help with:
- Addressing legal and financial concerns
- Finding child development, childcare or elder care resources
This service is confidential and our EAP Specialists are available 24/7 by simply calling 800-985-6903. They can provide you immediate help or direct you to one of our network providers for no-cost, face-to-face consultations. All nonagreement employees and eligible dependents are covered regardless of the Union Pacific healthcare plan in which you are enrolled or whether you waive UP’s healthcare coverage.
- Manage stress
- Find support for anxiety, depression, or substance use
- Improve relationships at home or work
- Find childcare or elder care resources
- Find other resources or support
Learn about programs and services that can help support you and your family.
You have a trusted place to turn when issues at work or home are impacting you and others.
You have a trusted place to turn when issues at work or home are impacting you and others.
You have access to one-on-one sessions for financial and legal support.
You have access to legal support.
If you work for EAP at Optum or are a dependent of someone who does, use this process to activate your no-cost counseling benefit
EAP benefits apply to Wells Fargo employees and their eligible dependents only. If an ineligible individual gains authorization fraudulently, intentionally misrepresents a material fact regarding an ineligible individual, or a previously eligible dependent who no longer meets applicable eligibility requirements utilizes services, the following consequences apply:
- Coverage for that individual will be terminated, and coverage termination may be effective retroactively to the last day of the month in which that individual ceased to meet applicable eligibility requirements.
- The employee may be required to repay all costs incurred by the plan that are associated with the ineligible individual’s coverage during the time period in which that individual did not meet applicable eligibility requirements.
- The employee may be subject to other corrective action, including termination of employment.
Get to know your benefits
Check out all the covered services and programs you have available to you.
Substance use helpline
If you or someone you know needs help, you can call our anonymous helpline at 855-780-5955.
Frequently Asked Questions
What is Emotional Wellbeing Solutions?
Emotional Wellbeing Solutions is an employee assistance program (EAP) that provides you and members of your household no-cost support and resources for life’s everyday challenges. Whether you need in-the-moment emotional support, short-term counseling to get you through a challenging life event or access to financial and legal advice, Emotional Wellbeing Solutions can be your first place to start.
Is any information shared with my employer?
Nope. Your info and conversations are confidential. We’ll never share your personal records with your employer or anyone else without your permission.
Who can use Emotional Wellbeing Solutions?
It’s available to all members of your household, including children living away from home.
For plans that include EAP benefits, services are available to all members of your household, including children living away from home.
If you are not sure if you have access to EAP services, check the back of your Medica ID card, contact Medica customer service, or call 1‐800‐626‐7944 to talk to an Emotional Wellbeing Specialist.
What is in-the-moment support?
You can call to talk to an Emotional Wellbeing Specialist any time, 24/7. They are part of a team of trained clinicians who can offer emotional support right away, in real time, based on your needs and preferences. You can get help for relationship issues, workplace stress, family concerns, parenting challenges and more. Emotional Wellbeing Specialists can also provide personalized recommendations for ongoing care.
What are no-cost counseling visits?
You’re eligible for a set number of no-cost counseling visits with an in-network therapist or psychologist. You’ll need to answer a few questions to activate this benefit, and then we can help you find a provider. Check out this page about your no-cost counseling visits to learn more about this benefit.
How much does Emotional Wellbeing Solutions cost?
It’s covered by your employer, so there’s no additional cost to you or your family. That means no out-of-pocket expenses like co-pays, co-insurance or deductibles for these services.
What doesn't Emotional Wellbeing Solutions cover?
It covers a lot, but there are some types of services that your Emotional Wellbeing Solutions benefits don’t cover. These include psychiatry, inpatient or residential treatment, hospitalization (including partial), intensive outpatient treatment, court-ordered treatment, emergent care, long-term care or counseling, prescription medication, autism spectrum disorder treatment, services for remedial education, and non-evidence-based behavioral health treatments.
These services may be covered by your health plan. Call the number on your insurance card to ask about coverage for these services.
Frequently Asked Questions
What is EAP?
EAP stands for Employee Assistance Program. It is an employer-sponsored benefit that provides you and members of your household no-cost support and resources for life’s everyday challenges. Whether you need in the moment emotional support, short-term counseling to get you through a challenging life event or access to financial and legal advice, your EAP can be your first place to start.
EAP stands for Employee Assistance Program. It is an employer-sponsored benefit that provides you and your eligible dependents no-cost support and resources for life’s everyday challenges. Whether you need in the moment emotional support, short-term counseling to get you through a challenging life event or access to financial and legal advice, your EAP can be your first place to start.
Who can use EAP?
EAP is available to active employees and members of their household. Employees do not need to enroll in the benefit.
EAP is available to active employees and eligible dependents. Employees do not need to enroll in the benefit.
EAP is available to active employees and eligible family members at no cost. Employees do not need to enroll in the benefit.
What information do you share with my employer?
We do not share personal information about your use of EAP with your employer. We may provide your employer with high level program information to help improve the customer experience, such as the percentage of employees who used EAP. We do not share data that identifies individual users with employers.
How much does EAP cost?
EAP is available at no additional cost to all employees and their families. There are NO out-of-pocket costs such as co-pays, co-insurance or deductibles when you access services.
EAP is available at no additional cost to all employees and their eligible dependents. There are NO out-of-pocket costs such as co-pays, co-insurance or deductibles when you access services.
What type of care is available?
EAP offers a variety of care resources for emotional well-being. Benefits are based on your employer’s benefit plan. They may include easy-to-use self-care options like apps, on demand care from an EAP consultant, and virtual or face-to-face visits with clinicians throughout our EAP provider network.
What doesn't EAP cover?
Services that are not covered under EAP include: psychiatry, inpatient or residential treatment, hospitalization (including partial), intensive outpatient treatment, court ordered treatment, emergent care, long-term care or counseling, prescription medication, autism spectrum disorder treatment, services for remedial education, and non-evidence-based behavioral health treatments. These services may be covered by your health plan. Please check with your health plan or benefits portal for coverage of these non-EAP services.
How many visits do I have?
The number of short-term counseling visits available to you is listed on this page, if applicable. You can also call your EAP support line at the number listed at the top of this page to learn more about your benefit options.