How it works
Take advantage of your no-cost counseling visits with these easy steps:
Sign in or register
Whether you’re looking to activate your benefit or download your confirmation letter, sign in or register with an HSID account. It’s the first step.
Activate your benefit
Simply answer a few questions online to activate this benefit. Or call to talk to an Emotional Wellbeing Specialist who can help.
Activate your benefit
Simply answer a few questions online to activate this benefit. Or call to talk to an Emotional Wellbeing Specialist who can help.
Are you a UHG Employee outside the U.S.?
Access your benefits
Are you an Optum EAP employee or dependent of an employee?
Learn how to activate your no-cost counseling benefit
Activate your benefit
Give us a call and talk to an emotional wellbeing specialist. They’ll ask you a few questions to activate your benefit.
Download your confirmation to give to your provider
After activating your benefit, download your confirmation letter right from this page. Tell your in-network provider you want to use your EAP benefits and give them the letter. It can help them submit your claim.
Find a provider offering EAP services
Need to find a mental health provider or check if your provider is in network? You can search the provider directory on this site and filter for EAP services. You can also call us anytime to help find a provider.
Frequently asked questions
Important information
Payment for provider services is subject to eligibility for employee assistance program (EAP) services at the time services are provided, benefit plan limitations, availability of remaining coverage, and any limitations imposed by regulatory requirements.
Important information
Payment for provider services is subject to eligibility for EAP services at the time services are provided, benefit plan limitations, availability of remaining coverage, and any limitations imposed by regulatory requirements.
Do you need help now?
If you or a loved one is having a mental health crisis, call or text 988 to connect
with the 988 Suicide and Crisis Lifeline. If you are experiencing an immediate,
life-threatening emergency, call 911 or go to the nearest emergency room.